Privacy Policy for the Use of datasphere

datasphere provides a live webservice to public and private entities (“Organisations”) to raise situational awareness about the hydro-meteorological situation based on own and/or 3rd party information. This allows registered users (“Users”/“You”) to analyse the impact on their specific situation including alarming.

Next to the general KISTERS privacy policy the following topics apply for datasphere users:

User Registration

The usage of datasphere requires a personal registration and an access authorization ("Account"). Accounts may be created by the customer managers or support agents (employees of the KISTERS Group or of partner companies) (“Support”) or by designated Users within Your Organisation (“CustomerAdmin”).

For the Account registration, the following data will be recorded:

• Name
• Email
• Organisation
• Address (optional)
• User role (permissions)
• Language and time zone

The data is used for the management of Your access rights to the application, personalization of the application and the direct communication between You and Your Support.

This data is managed by and accessible to Your CustomerAdmin, the Support and the datasphere Administration (“PortalAdmin”). It will not be transmitted to any third party without Your explicit consent. With the request for the registration of an Account You consent to the usage of this data for the purposes described above.

Alarm Recipients & Notifications

You may configure alarms to be sent by datasphere. The list of alarm message recipients (“Recipients”) per Organisation contains contacts independently from the list of registered Users, including the following personal information:

• Name
• Description (optional)
• Email (optional)
• Phone number (optional)

Access to the data of Recipients is restricted to You, Your CustomerAdmin, the Support and the PortalAdmin. As the data processor, You and Your Organisation are responsible for the management of data protection of Recipient’s data.

Logging and Audit Trail

You can only use datasphere after successful login to Your Account with valid authorization data. Anonymous use or access is neither intended nor granted.

In datasphere all actions are logged which relate to the creation, modification or amendment of

• User accounts
• Locations and time series
• Alarm configurations
• Alarm recipients

The log contains the time and type of action and the executing Account, to ensure a revision-proof recording of all relevant actions. This information is visible to Your CustomerAdmin, the Support and the PortalAdmin. By logging in to datasphere You consent to the storage of this data.

Access Restriction

Users can only access Organisation-specific content, which are assigned to their Organisation. Support and PortalAdmin are the primary contact points for support requests and therefore have access to the Organisation-specific content of all Organisations.

Privacy

Support and PortalAdmin are committed to the confidential treatment and secrecy of the data to which they gain access in the course customer support and system maintenance. Nevertheless, it is strongly recommended to avoid storing data which are subject to special confidentiality protection.

Cookies

datasphere uses so called "Cookies". These are small pieces of data sent from datasphere which are stored on Your computer by Your web browser. These cookies contain among others information on Your authentication and User-specific settings that are selected by You while working with datasphere, e.g. the definition of visible / invisible columns in tables. This information is exclusively processed by datasphere. You may prohibit the storage of cookies by choosing a corresponding setting in Your web browser. However, we point out that with such configuration You might potentially not be able to use all functions of datasphere to their full extent.

Specifically, for datasphere, the prohibition of the use of cookies will have the effect that You will have to re-login very frequently. Therefore, it is not recommended for the sake of productive usage of the system.

Mobile

The datasphere framework provides a mobile application which can be installed via Apple AppStore and Google Playstore. When starting the app You can provide user consent to the following sections:

• Essential:
  All information necessary to grant the basic features of this application. This includes chaching of recent selection or filter criteria
• Comfort:
  in this mode the app will locally store Your datasphere user credentials using its highly secure built-in encryption system of your mobile phone. This enables auto-login when you return the next day.
• Diagnostics:
  Sometimes things go wrong. We are keen to know about the problems which occur in our software. The diagnostics option automatically reports this problems to a cloud platform called sentry.io. This reports include details about the problem and the general device type, but they do not include any specific user- or device-IDs.

Concluding Remarks

You must be aware that there are inherent security risks in transmitting data via the internet, because it is impossible to safeguard completely against unauthorized access by third parties.

We oppose the use of any available contact information on this website by a third party for sending unsolicited advertisements. As the website provider, we reserve the express right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.